Privacy policy

Data controller

WEDOCLOUD, a French simplified joint-stock company (SAS) with share capital of €1,250, registered with the Créteil Trade and Companies Register (RCS) under number 853 246 312, registered office: 40 rue du Général Leclerc, 94350 Villiers-sur-Marne, France. EU VAT number: FR31853246312.

WEDOCLOUD is the controller of the processing described in this document. Publication director: Seydina Diouf, President. For any question or request about your data: contact@freecust.com.

Data processed

Website

The contact form collects your name, email address and message. This information is sent by email to contact@freecust.com so that we can process your request and reply. Please avoid sharing sensitive information that is not needed for your request.

FreeCust app

The following list reproduces article 5 of the terms of use:

The personal data used are mainly your last name, first name, address, phone number, email address, professional profile, driving licence, current and upcoming assignments, payment history and various certificates.

Purposes and legal bases

Contact requests: legitimate interest in processing your request and replying to you.
Account, profile, assignments, contracts and Premium: performance of the contract.
Payments: performance of the contract; accounting: legal obligation.
Service emails: performance of the contract.
Push notifications: consent given on the phone, which can be withdrawn at any time in the settings.
Security and abuse prevention: legitimate interest.

AI features (Premium)

Only the texts that users choose to translate or improve are sent to OpenAI, at the time of the request. They are not used to train models. The provider may keep them for up to 30 days to prevent abuse.

Recipients and service providers

Authorised WEDOCLOUD staff and the relevant service providers receive the data needed for their tasks:

easyhoster (Kim Communication Limited): website hosting.
Amazon Web Services EMEA SARL: app API and database, London region (eu-west-2).
Stripe and PayPal: payments.
Apple: Apple Pay.
Brevo: sending emails.
Google Firebase: push notifications.
OpenAI: Premium AI translation and suggestion features.

The website has no analytics tools and no advertising. Fonts are hosted on our servers; no data is sent to Google while you browse.

Transfers outside the European Union

United Kingdom (AWS London): transfers are covered by the adequacy decision.

United States (Stripe, PayPal, OpenAI, Google): transfers are governed by the safeguards provided for by the GDPR (Data Privacy Framework or the European Commission's standard contractual clauses).

Retention periods

Contact requests: 3 years after the last exchange.
Account and profile: for as long as the account exists, deleted when it is closed; inactive accounts are deleted after 3 years without login.
Assignments, contracts, applications and messages: 5 years after the end of the assignment (limitation period).
Payments and accounting records: 10 years (legal obligation).
Notification token: until logout or account deletion.
Server technical logs: 30 days (application) and 90 days (access).
Backups: 12 months maximum.

Your rights

Under the conditions set out in the GDPR, you may request access to, rectification, erasure, restriction of processing or portability of your data, and object to certain processing. Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

Send your request to contact@freecust.com. A proportionate check of your identity may be required if there is any doubt. You may also lodge a complaint with the CNIL (French data protection authority).

Updates

Effective date and last update: 23 October 2026. This translation is provided for information only; the French version prevails. See also the terms of use.